Terms of Use

Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and C&C Moving Specialist  (“we,” “us” or “our”), concerning your access to and use of the C&C Moving Specialist website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

The initial estimate Is the required deposit and any additional hours or charges will be assessed at the completion of the job.

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Service. 

Supplemental Terms of Service or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service at any time and for any reason.

We will alert you about any changes by updating the “Last updated” date of these Terms of Service, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms of Service to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Service by your continued use of the Site after the date such revised Terms of Service are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the content and the Marks.

Limits on Liability

We work hard to provide the best products and services we can and to specify clear guidelines for everyone who uses them. Our Products, however, are provided “as is,” and we make no guarantees that they always will be safe, secure, or error-free, or that they will function without disruptions, delays, or imperfections. To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. 

We cannot predict when issues might arise with our products. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms, even if we have been advised of the possibility of such damages. Our aggregate liability arising out of or relating to these Terms will not exceed the greater of $100 or the amount you have paid us in the past twelve months.

Independent Contractor
C&C Moving Specialist Is an independently owned and operated company that has no affiliation with any of our referral or linking partners.  Our referral and linking partners make no warranty as to any service provided by us.

Termination of Contract
If one of the parties chooses to end the Contract prior to Project completion, the Client is responsible for paying for all work and costs incurred up until that date.


We try to provide clear rules so that we can limit or hopefully avoid disputes between you and us. If a dispute does arise, however, it’s useful to know up front where it can be resolved and what laws will apply.

For any claim, cause of action, or dispute you have against us that arises out of or relates to these Terms (“claim”), you agree that it will be resolved exclusively in the U.S. District Court for the State of California. You also agree to submit to the personal jurisdiction for the purpose of litigating any such claim, and that the laws of the State of California will govern these Terms and any claim, without regard to conflict of law provisions.

C&C Moving Specialist (“C&C”) will not provide packing material, furniture pads, tie-downs, shrink-wrap or any materials unless specifically requested in the Additional Details section of the checkout.  If the Customer requests such materials, then C&C will charge the customer for those materials upon the completion of the job.  Otherwise, the customer agrees to provide all packing materials required for the move.  Packing materials such as furniture pads and tie-downs are strongly recommended to prevent movement and/or reduce risk of damage to items during transit.  Please inquire about how to purchase/rent these items prior to your load date.

All quotes are approximations of how long your job will take.  If your job takes longer to complete than the minimum time quoted, you will be charged the hourly rate in 30-minute increments until completion.

In case of inclement weather, the customer is responsible for a minimum payment (2 movers for 2 hours plus Mileage Fee) should the crew be turned away.  Should the job stop within the first two hours due to weather, the customer is responsible for the two-hour minimum total cost.  If the crew determines that conditions are unsafe, C&C reserves the right to reschedule with no fee to the customer.

Damage Claims
C&C will not be liable for any loss thereof or damage thereto or delay caused by acts of God, adverse weather, acts of terrorism, the authority of law, or any act or default of the shipper or owner, or its vendors or agents.  All damage claims must be filed with 14 days of completion of your job and notice of damages must be provided to C&C as provided herein when the damage occurred or discovered.  Customer further acknowledges when and if any damage occurs during the loading and/or unloading process.  Customer shall immediately notify the lead loader/unloader and require that the damage be noted by the lead loader/unloader in writing with a full description of the damage and how it occurred.  Failure to document any property damage prior to their departure will forfeit any claim of damage to the property against C&C.  With the purchase of our ProMover Service, C&C and its vendors are liable for damage during the load and/or unload ONLY.  C&C’s limited liability is a free of charge, company provided valuation – it is not insurance.  C&C’s valuation ends immediately upon crew job site departure.  If damage occurs to your household goods while a C&C crew is actively loading/unloading your items, C&C’s valuation is limited to a rate schedule of $0.60 per pound per item.  Damage which occurs during transit is not covered for any reason.  Items which are part of a pair or set will be valued as individual items.  Customer hereby acknowledges that the loader/unloader is not responsible for unsealed cartons or items not packed by C&C.  Customer further acknowledges that the loader/unloader is not responsible for ceramic, granite, or marble and does not warrant the mechanical condition of appliances or electronics, as there is no way for the loader/unloader to know the operational ability of each item prior to the move.  Pressed board, particle, or compressed wood is excluded from our coverage due to the nature of the material.  We advise the Customer to check with their home or renter’s insurance for coverage terms.  Customer further acknowledges that the loader/unloader is not responsible for any damage to pool/billiard tables, pianos, or grandfather clocks.  Be advised that any stocks, bonds, jewelry, prescription drugs, paper money, coins and collections of any kind will not be covered for any reason.  Customer further warrants and represents that Customer will not pack items of this nature, and that Customer, or its designated agent, will be present at all times during the load/unload of Customer’s household goods.  Customer hereby further represents and warrants that Customer will inspect the goods prior to C&C commencing loading of Customer’s goods, and immediately after unloading.  In no event, shall C&C be liable for indirect, consequential, incidental, exemplary, punitive, or special damages, income, including lost profits, use of other benefits, arising out of or in connection with the performance of C&C’s obligations under this agreement or any failure of such performance, even if the possibility of such damages had been foreseen by or communicated to C&C by Customer.

C&C reserves the right to refuse any task or job that is found to be a concern of health, safety, legality, or otherwise at C&C’s sole discretion.

In the event of floor(s) damage, (weather affected floor is wood, tile, carpet, laminate, concrete or any other material) C&C’s liability for repair will be confined to the locally affected area only.  Repairs must be approved via C&C’s claims process and cannot guarantee an exact match to the original finish.  By signing this Agreement, you acknowledge and agree that C&C will not be responsible for the cost of an entire floor to be resurfaced to refinished regardless of circumstance.

Client will review work
The Client promises to review the work product, to be reasonably available to the C&C if C&C has questions regarding this project, and to provide timely feedback and decisions.

We accept the following payment methods on our Site:

  • Credit Card
  • Debit Card

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument and that your card will be kept on file for future transactions. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Contract Cancellation/Downgrades
Cancellations or downgrades to the initial deposit are acceptable within these time frames:

  • Over 96 hours from the job start time – 100% of the deposit can be refunded.
  • From 72-96 hours of the job start time – 75% of the deposit can be refunded.
  • From 48-72 hours of the job start time – 50% of the deposit can be refunded.
  • From 24 – 48 hours of the job start time – 25% of the deposit can be refunded.
  • Under 24 hours from the job start time – 0% of the deposit can be refunded.

The Client and the Business must agree to any changes to this contract in writing.

No Refunds
The Customer will be assumed to have accepted the Services unconditionally unless a claim that the Services(s) hasn’t been received within [24 hours] from the date of service.

Payment Upon Completion
There is a minimum time frame for each job and a travel fee may apply.  At the completion of each job, the final balance will be charged to the credit card(s) on file.  Failure to remit full payment at the completion of the job may lead to additional fees being assessed.  Payment must be made directly to the C&C manager or owner.  No payment should be made to the load/unload crew except gratuity unless the manager or owner is part of the load/unload crew.  Payments made to crew members that are not managers or owners will not be credited to your outstanding balance.

Last Updated on July 15, 2022